Online Visit Too busy to make an appointment? Out of town? Need a prescription refilled ASAP? Visit the Bella Skin Institute virtually through their new telemedicine portal. It’s quick, secure, and covered by most insurance plans. To start, take 1-3 photos of your condition and then click "Start Now". You will need to create a free HealthLens account, which takes about 5 minutes. Then describe your condition, answer a few questions, and upload 1-3 sharply focused photos of your condition. Your provider will evaluate your condition and return a diagnosis and treatment plan in less than 48 business hours. If your treatment plan includes a prescription, it will be sent directly to your preferred pharmacy. Start an Online Visit How It Works Frequently Asked Questions How much does this cost? The fee to submit an online visit is $75. This fee may be covered by your insurance. Is this service covered by insurance? Yes, telemedicine is covered by most medical insurance plans. Typically, Blue Cross, Blue Shield, Cigna, and United Healthcare cover telemedicine. We recommend checking with your carrier. Currently, Medicare only covers this service in Hawaii and Alaska. If your insurance does pay for your online visit, you will be refunded any portion of the $75 that was covered. Your copay and/or coinsurance will be deducted from your refund. For more information, please go to HealthLens.com/insurance-cost. What information do I need to submit? Describe your condition, answer a few questions, and upload 1-3 sharply focused photos of your condition and 1 photo of yourself from the chest up (a “selfie”). May I ask a question before or after my visit is diagnosed? Yes, you can send a message to your provider before a diagnosis has been made and for up to 7 days after your visit is diagnosed. To send a message, click on the “Message Provider” button at the bottom of the Visit Details page. If you have questions about a different skin condition, please create a new visit or schedule an office appointment. What if a diagnosis cannot be made online? If a diagnosis cannot be made online, your provider will request additional information or ask you to schedule an office appointment. You will not be charged for the online visit. Can I use my account to submit visits for my kids? No, each patient must have their own account. If you are the legal guardian of a person, you may make an account on their behalf and submit visits for them. You can use the same email for multiple accounts.